| Included Support hours |
- |
8 |
16 |
32 |
48 |
| Support hours |
9:00 - 18:00 GMT+7 |
9:00 - 18:00 GMT+7 |
9:00 - 18:00 GMT+7 |
9:00 - 22:00 GMT+7 |
9:00 - 22:00 GMT+7 |
| Response time for show stopper issues |
|
8h |
4h |
4h |
1h |
| Backup (Daily/Monthly) |
Monthly |
Monthly |
Daily |
Daily |
Daily |
| Hosting server security update,
monitoring and maintenance |
|
|
Yes |
Yes |
Yes |
| Multiple servers setup support |
|
|
|
Yes |
Yes |
| Multiple Magento instances support |
|
|
|
|
Yes |
| Magento Enterprise support |
|
|
|
|
Yes |
| Optimize mysql, caching server, web server |
|
|
Yes |
Yes |
Yes |
| Magento Security update |
Yes |
Yes |
Yes |
Yes |
Yes |
| Proactive Magento site
availability monitoring |
Yes |
Yes |
Yes |
Yes |
Yes |
| Proactive Server monitoring |
|
|
Yes |
Yes |
Yes |
| Monthly site performance
and insights report |
|
|
Yes |
Yes |
Yes |
| Helpdesk, email and live chat support |
Yes |
Yes |
Yes |
Yes |
Yes |
| Phone & Skype support |
|
|
|
|
Yes |
| Cost per extra hour (USD) |
40 |
30 |
24 |
22 |
20 |
| Monthly cost (USD) |
199 |
399 |
699 |
999 |
1999 |
