Included Support hours |
- |
8 |
16 |
32 |
48 |
Support hours |
9:00 - 18:00 GMT+7 |
9:00 - 18:00 GMT+7 |
9:00 - 18:00 GMT+7 |
9:00 - 22:00 GMT+7 |
9:00 - 22:00 GMT+7 |
Response time for show stopper issues |
|
8h |
4h |
4h |
1h |
Backup (Daily/Monthly) |
Monthly |
Monthly |
Daily |
Daily |
Daily |
Hosting server security update,
monitoring and maintenance |
|
|
Yes |
Yes |
Yes |
Multiple servers setup support |
|
|
|
Yes |
Yes |
Multiple Magento instances support |
|
|
|
|
Yes |
Magento Enterprise support |
|
|
|
|
Yes |
Optimize mysql, caching server, web server |
|
|
Yes |
Yes |
Yes |
Magento Security update |
Yes |
Yes |
Yes |
Yes |
Yes |
Proactive Magento site
availability monitoring |
Yes |
Yes |
Yes |
Yes |
Yes |
Proactive Server monitoring |
|
|
Yes |
Yes |
Yes |
Monthly site performance
and insights report |
|
|
Yes |
Yes |
Yes |
Helpdesk, email and live chat support |
Yes |
Yes |
Yes |
Yes |
Yes |
Phone & Skype support |
|
|
|
|
Yes |
Cost per extra hour (USD) |
40 |
30 |
24 |
22 |
20 |
Monthly cost (USD) |
199 |
399 |
699 |
999 |
1999 |